Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping & Delivery
How long will my order take?
Processing times vary depending on the item and whether it is personalised, but we will always keep you updated.
Do you offer tracked delivery?
Yes, tracked shipping options are available at checkout.
Where can Keeping It Crafty goodies be delivered? 📦
We currently ship across the UK and may offer international shipping on selected items.
Orders & Personalisation
Can I personalise items?
Yes! Many of our products can be personalised with names, colours or wording. If you’re unsure, just send us a message before ordering.
Do you accept custom orders?
Absolutely. We love creating bespoke pieces for gifts, events and special occasion
Will my item look exactly like the photo?
As many items are handmade, slight variations may occur. That’s what makes each piece unique!
Returns & Problems
Do you accept returns?
Due to the handmade and personalised nature of many items, returns may not always be possible unless an item arrives faulty or damaged.
What if my item arrives damaged?
Please contact us within 48 hours with photos and we’ll work with you to resolve it.
Do you offer discount codes?
We sometimes share exclusive offers on social media, so keep an eye out 👀